Reservation/ Cancellation Policy

Refill Policy for Existing Clients

Refill appointments are scheduled by weeks based on the first day of the previous appointment :

  • 1 week Refill (1st-7th Day) 90% of lashes remaining required
  • 2 week Refill (8th - 14th Day) 70% of lashes remaining required
  • 3 week Refill (15th - 21st Day) 50% of lashes remaining required
  • 4 week Refill (22nd - 28th Day) 30% of lashes remaining required
  • A new set would be considered if passed the 28th day period

If client returns with lashes below our requirement guideline during the refill service, it will be considered as a different week of refills depending on the amount of lashes remaining.

For example:

  • 1 week less than 80% would considered as a 3 weeks refill.
  • 2 week less than 70% would considered as a 3 week refill.
  • 3 week with less than 50% would considered as a 4 week refill. Client returning for refills with less than 30% lashes will also consider as a new set.

New Client Touch-up Policy

New clients from another salon are welcome to enjoy the touch-up services with a discounted rate. Please note that your existing eyelash extensions from another salon must be done within 2 – 3 week period and have at least 50% lashes remaining to receive the promotional price. This offer cannot be applied to the service for lashes . that exceed 3 weeks or less than 50% of lashes remaining, otherwise, a new set would be considered.

** Refill services are for existing clients only, for pricing for our new clients with existing lashes from another salon, please refer to our New Client Touch up service.

Reservations and Cancellation

A major credit card is required to book your reservation. If you are unable to keep your scheduled appointment, you must provide a minimum of 24-hours notice to avoid being charged the 50% of your missed treatment.

Minimum Age Requirements

Spa guests under the age of 17 must have a consent form signed by a parent or guardian. Guests ages 13-17 can enjoy facials and massages services. Guests ages 13-15 must have a parent or guardian in the treatment room during the entire service.


We suggest to arrive 10 minutes prior to your scheduled appointment to fill out a form. To maintain the peaceful and relaxing ambiance, we ask you silence your cell phones and electronic devices upon arrival. Regretfully, untimely arrivals may be subject to reduced treatment time to remain on schedule for subsequent guests.


For your convenience, lockers are available to store your personal belongings. However, we suggest you leave your valuables at home. The spa will not be responsible for lost or stolen items.

Services & Prices

Services and prices vary. We reserve the right to modify, discontinue or change services and prices without notice to ensure that maximum standards of service and quality are being met.


Our staff works hard to help you achieve a higher state of happy. While gratuity is optional and at your discretion, it is kindly accepted. We suggest 20% of the full price of the service provided.

For Your Safety

Guests with medical conditions are advised to consult their doctors prior to booking any spa services. Kindly inform your spa technician of any existing medical conditions by completing a Guest Check-In form prior to receiving your treatments. Bliss reserves the right to discontinue a service for any reason to ensure the safety of all parties.

Gift cards available for every occasion!!

Gift cards are available in store and online purchases


For parties of four or more, please call us at 6505188666 in stead of booking online. This will help us in coordinating a perfect flow for your party.


15 W 25th Avenue, San Mateo, CA 94403

Business Hours

Open Everyday 10AM - 9PM

Tel: 650.518.8666